Frequently Asked Questions
Everything you need to know about the Ultimate Surfing Company.
How do I track my order?
Once your order has been dispatched, you will receive an email confirmation containing a tracking link. You can also log into your account on our website to view your order status and tracking details in real-time.
What is Rip Curl's return policy?
We offer a 21-day return policy for all items purchased online. Products must be in their original condition, unworn, and with all tags attached. Please note that for hygiene reasons, swimwear must have the protective seal intact.
Do your wetsuits come with a warranty?
Yes, Rip Curl wetsuits are backed by a world-class warranty. We offer 3 years of coverage on all stitching and 12 months on materials and liquid seals from the original date of purchase.
How should I care for my wetsuit to make it last longer?
To extend the life of your wetsuit, always rinse it with fresh water after every surf, hang it to dry in the shade (never in direct sunlight), and avoid using wire hangers which can damage the neoprene shoulders.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express. We also offer flexible payment options such as PayPal and Afterpay for interest-free installments.
Are your products available for international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery timeframes vary depending on your location and will be calculated at the checkout stage of your purchase.